Virtual Conference FAQ

Issues accessing links or blocked at work?

• Ideally, access the conference and it’s programs from an internet network that you own. There may be firewall issues on workplace connections.
• Some services we use to host the conference can be blocked on your connection firewall (outside your computer or device).
• Ensure your IT team has whitelisted the following domains on their firewall: demio.com, opentok.com and tokbox.com
• For the best possible experience, we recommend that UDP ports 1025 – 65535 be open.

Issues viewing live streams?

• Laptop and desktop computers are preferred. Using phones or tablets may cause issues on some devices.
• Use the Google Chrome web browser if possible (Download) and try using incognito mode.
• Avoid having too many programs open on your computer at once.
• Ensure your correct audio devices are selected and switched on. Headphones are ideal.
• Ensure you have a strong internet connection (2mbps minimum) by performing a speed test. 

Experiencing technical difficulties on video calls?

• Using a headset with microphone is strongly recommended as speakers can cause feedback for other members of the call.
• Test your output audio device and microphone settings on your computer and in the service you are using.
• When not speaking, please place your microphone on mute.
• Ensure you have a strong internet connection by performing a speed test. Click “show more info” to see upload speed (1mbps minimum recommended).
• If you are experiencing slowness, try disabling your video camera and use audio only.
• Make sure your computer “sleep” mode is off during the session.
• Limit the number of programs/software/windows open on your device. If possible, only have the Webcast link open.